Quarantine and Isolation

In addition to the information below, please take some time to familiarize yourself with information about Monkeypoc available on Student Health Service’s website.

  • Once you are in an isolation space, a flag will be placed on your ’Cane Card to alert the appropriate staff if you attempt to access any spaces other than your designated quarantine or isolation space.
  • You will be notified by Student Health Service when your isolation period has ended.
  • Students who do not comply with the isolation protocols and related directives from University officials may be subject to disciplinary action or removal from campus housing.
  • The University of Miami will provide housing, meal stipend, and other support services to residents placed in isolation at no charge to the student. However, costs for lodging or other expenses incurred by students who choose to isolate off campus are not reimbursable.
  • If you choose to depart the off-campus location to isolate or quarantine elsewhere prior to your expected clearance, complete this form. You will not be allowed to return to campus until you are cleared by Student Health Service.
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  • Notifying Instructors

    If you would like to notify your professor(s) of an excused absence from attending in-person class due to isolation or other health-related issues, please complete this survey. Please note that Student Health Service will only confirm the dates you are excused from attending in-person classes, private health information will not be disclosed.

Isolation Location

Upon receiving confirmation of an assigned off-campus space, transportation will be coordinated if needed. You must isolate as best as possible until your depart for your off-campus space

  • If you have been assigned to a hotel room, please refer to your University email for instructions on how to access your key card.
  • If you have any issues/concerns accessing your space—including if you become locked out—please contact the hotel front desk. 
  • Amenities and appliances, such as a refrigerator and microwave, may be provided for you while in quarantine or isolation. You are responsible for the charges associated with any missing or damaged items.

While In Isolation

Once you have entered your assigned space, you should remain there at all times. Approved reasons to leave your isolation space include:

  • a testing appointment
  • an in-person appointment with Student Health Service
  • relocation to another isolation space
  • your isolation period is over as directed by Student Health Service

Use a face covering, other forms of personal protection equipment, long sleeve tops & bottoms, and maintain physical distancing at all times when transitioning to your designated space or when leaving your space for an approved reason. Visitors are not allowed to visit you while in isolation. Unfortunately, outdoor time is not available while in isolation at the hotel.

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  • Helpline

    A dedicated helpline is available to support you and to serve as your main point of contact for all non-medical requests or concerns. 

    Helpline Phone Number: 305-243-2683
    Hours of Operation: Monday-Friday from 9 a.m. to 5 p.m.

    For non-urgent health-related questions about your quarantine or isolation, please contact Student Health Service at studenthealth@miami.edu. For urgent issues, call Student Health Service at 305-284-9100.

  • Retrieve Items

    You may enter your living space prior to your isolation and gather any belongings. Plan on packing for up to 14 days since laundry service is not available. Remember to pack essential items including: 

    • toiletries 
    • medications 
    • electronic devices and chargers 
    • textbooks and school supplies 
    • clothes for up to 14 days 

    If needed, a cart will be provided to you at the front desk. A face covering, long sleeve shirt, long pants and gloves should be worn at all times. After entry into isolation, you cannot go to your room to retrieve any additional items.

  • Meals

    If you are in isolation at the Four Points hotel, you will receive a U.S. Bank Focus Card pre-loaded with $60 per day throughout your quarantine or isolation period.

    • The card is only to be used to purchase food and non-alcoholic beverages for delivery to you.
    • If you are directed to isolate after 2 p.m., you are responsible for paying for your own dinner, and an additional $15 will be added to your prepaid card for the following day.
    • You must follow the activation instructions that come with the card before using it. This card is the only method of receiving funds. If the card is not activated, you will not receive any funds. A confirmation will be sent to your University email address once the first day’s funds have been deposited into your account.
    • The card will be in an envelope and attached to your room key packet, both of which are available at the check-in table. Please only grab the key and debit card packet with your name on it.
    • Once discharged or if you choose to move off campus and out of a University-coordinated location, the card will be deactivated. The card may be disposed of at this point.
    • For cardholder questions, please contact US Bank directly by calling 888-863-0681. Please read the cardholder disclosures.

    View Account Information and Balance

    • Online: usbankfocus.com
    • S. Bank Focus Mobile App: search for “U.S. Bank Focus” in the App Store or Google Play
    • Phone: call Cardholder Services at 888-863-0681
    • Text: text BAL to 90831

    Your cell phone number is the phone number on file for your U.S. Bank Focus Card, and the address is:
    1211 Walsh Avenue
    Coral Gables, Florida 33146


    Delivery Instructions
    Students may order food and groceries for delivery between the hours of 10 a.m. and 6:30 p.m., seven days a week. Deliveries will not be accepted nor delivered outside of these hours.

    Deliveries of food & beverage are allowed from InstaCart, Uber Eats, Postmates, etc. Students must use the following delivery addresses:

        Four Points by Sheraton
        Your Name
        3861 SW 40 Street
        Coral Gables, Florida 33146

    Please direct the courier to drop off the delivery at the hotel front desk. A staff member will deliver items to your room. You may not leave your room to pick up food or meet delivery drivers. Every effort will be made for timely delivery to your room.


    Note: Restaurants/markets may place a temporary hold for additional funds until the transaction is fully processed (to cover potential tips or other fees), which may cause a temporary inability to access sufficient funds within the same day. These withheld funds are typically released once the transaction clears. If you have insufficient funds on your prepaid card, you may need to use a personal card until the hold is cleared. You will continue to receive $60 daily and any remaining balance rolls over to the next day.

  • Supply Replenishment

    If you run out of items in your room and would like to request more, please call the hotel front desk. Deliveries occur Monday through Friday from 9 a.m.-5 p.m. If you have an immediate need, please contact the helpline.

    Items that can be requested include but are not limited to: snacks, water, Gatorade, and garbage bags. These items are free of charge to you. While every effort will be made to accommodate you, some requests may be unable to be fulfilled.

  • In-Room Amenities

    Your isolation space is equipped with a refrigerator, microwave, television, and linens. Upon your release, these items must be left in your room in excellent condition or a charge will be added to your student account.  

    If any of these items are missing or damaged when you arrive at your space, please contact the front desk.

  • Garbage

    You are responsible for leaving the sealed, bagged trash outside of the room by 11 a.m. Please do not leave any loose trash outside of your room or leave out garbage overnight.  If you run out of bags, please call the hotel front desk.

  • Mail and Packages

    Packages and Mail should be sent directly to the Four Points hotel, not to the UPS store while you are in isolation. The address to use is:

    Four Points by Sheraton  
    Your Name and room number 
    3861 SW 40 Street 
    Coral Gables, Florida 33146

  • Medication Delivery

    If you need assistance picking up medication, please contact the helpline. All medication should be ordered from Walgreens at Lennar, which is open Monday through Friday from 9 a.m. to 6 p.m. Medications must be pre-paid prior to your request for pick up.

    We are unable to pick up and deliver prescriptions classified as controlled substances. Please consult with your healthcare provider on the retrieval of these prescriptions.

  • Transportation

    Transportation will only be provided on an as-needed basis for in-person medical appointments, testing appointments, or for relocation to your quarantine/isolation space. You may request transportation by contacting the helpline Monday-Friday from 9 a.m.-5 p.m. Please provide as much advanced notice as possible in order to avoid delayed arrival to appointments. 

Release from Isolation

On your clearance date, you will receive a phone call and/or message to your MyUHealthChart portal from a Student Health Service medical provider. To expedite your release, please promptly reply to all secure messages and calls from Student Health Service.

Remember to gather all of your belongings. You may keep or dispose of any items issued to you.

Please leave your isolation room card in your room upon departure. If you need a ride back to campus, please call the helpline to request a Lyft code. The promotion code provided to you is valid for one ride to the Coral Gables campus, free of charge to you.

Additional Information

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  • Resources

    Want To Find Out What’s Happening on Campus Virtually?

    Counseling Center

    Herbert Wellness Center

    Student Health Service

    If your condition worsens or if you need additional support during this time, please be aware of the following resources:

    • General COVID-19 Hotline: 305-243-8378
    • UMPD (for emergency situations): 305-284-6666

  • Emergencies

    If an emergency situation requires you to leave your quarantine or isolation space, you should wear a mask at all times and follow evacuation guidelines. In the event of a building evacuation, such as a fire alarm, please be sure to distance yourself from all other students and staff. Below you find the evacuation guidelines:  

    On-Campus Residential Areas: https://miami.edu/evac-campus