Quarantine and Isolation

In addition to the information below, please take some time to familiarize yourself with information about isolation and quarantine available on Student Health Service’s website at miami.edu/shs-covid.

  • Once you are in a quarantine/isolation space, a flag will be placed on your ’Cane Card to alert the appropriate staff if you attempt to access any spaces other than your designated quarantine or isolation space. 
  • You will be notified by Student Health Service when it is safe to leave your space, effectively ending your quarantine or isolation period.
  • Students who do not comply with the quarantine or isolation protocols and related directives from University officials may be subject to disciplinary action or removal from campus housing.
  • The University of Miami will provide housing, meals, and other support services to residents placed in quarantine or isolation at no charge to the student. However, costs for lodging or other expenses incurred by students who choose to quarantine or isolate off campus are not reimbursable.
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  • Notifying Instructors

    If you would like to notify your professor(s) of an excused absence from attending in-person class due to isolation/quarantine or other health related issues, please complete this survey.  Please note that Student Health will only confirm the dates a student is excused from attending in-person classes, private health information will not be disclosed. 

  • Health aid and nursing service 

    Based on your individual circumstance, you may be assigned to receive support services from a health aid from our partner, Medcare Home Health Services, Inc., to assist with activities of daily living. Furthermore, you may receive daily in-person nursing services if deemed necessary.   

    Upon initial contact with Medcare, you will be required to provide consent for home health services, but know that any costs incurred for use of these services is covered by the University and will not be charged to you or your health insurance.    

Quarantine/Isolation Location

If you have been reassigned to a temporary quarantine or isolation space, you will access your new space using the following process based on your space assignment:    

  • A key card will be available for you to pick up from an assigned card slot located near the front desk of your newly assigned building. Specific information about where to pick up your card will be provided to you during a call with one of our staff members.
  • If you have any issues/concerns accessing your space after this initial call—including if you become locked out—please contact the Helpline. Do not visit the front desk of the area.
  • Amenities & appliances, such as a refrigerator and microwave, may be provided for your use while in quarantine or isolation. You are responsible for the charges associated with any missing or damaged items.
  • If you are assigned to a designated quarantine or isolation space in Eaton Residential College, you may be assigned a suitemate or roommate. Suitemates are assigned to another bedroom and share the adjoining bathroom with you. A roommate, which would only be assigned in an extreme circumstance, would share the bedroom and bathroom with you and anyone else in the suite.
  • You will be notified if another student is assigned to your suite. Suitemate and roommate assignments would be based on a shared quarantine or isolation status and gender.    

You may be assigned to quarantine or isolate in place. The ability to stay in place is dependent in part by access to a private room and private bathroom. Other conditions may be considered in directing you to stay in place or relocate. By staying in place, you agree to the following terms. If any of your suite/apartment mates or their parents/guardians have objections to these terms, your entire apartment will be relocated immediately.

  • You and your roommates have agreed to quarantine together in the same suite/apartment 
  • You have consulted with your parents/guardians regarding the terms of staying in place and there are no objections.
  • You must stay in your room for the duration of your time in quarantine. You must limit shared and simultaneous usage of common area spaces during this time (i.e.: Kitchen, living room, etc.)
  • You are not allowed to have ANY visitors until all students in the space have been cleared by Student Health Services. 
  • Your roommate(s) in isolation will return to the suite/apartment before you are cleared from quarantine and they will be able to freely move about the apartment/suite. You are not able to socialize with them until you are cleared from your quarantine.

If you choose to quarantine or isolate off campus, please complete the form available at miami.edu/off-campus. You will not be allowed to return to campus until you are cleared by Student Health Service.  You are expected to abide by all quarantine/isolation guidelines during your off-campus quarantine or isolation.

While In Quarantine/Isolation On-Campus

Once you have entered your assigned space, you are unable to leave unless you have approval. Approved reasons to leave your quarantine or isolation space include:

  • a testing appointment
  • an in-person appointment with Student Health Service
  • designated outdoor time
  • Relocation to another quarantine or isolation space
  • Your quarantine/isolation period is over as directed by Student Health Service

Use PPE and maintain physical distancing at all times when transitioning into your designated space or when leaving your space for an approved reason. Visitors are not allowed to visit you while in quarantine/isolation.


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  • Helpline

    A dedicated helpline is available to support you and to serve as your main point of contact for all non-medical requests or concerns. We are not positioned to discuss any testing or medical questions or concerns.

    Helpline phone number: 305-243-2683

    Hours of operation: Seven day a week, 11:00am-7:00pm

    Urgent needs that arise when the helpline is closed can be directed to 305-284-6845. For non-urgent health-related questions about your quarantine or isolation, please contact Student Health Service at studenthealth@miami.edu, for urgent issues call Student Health at 305-284-9100.

  • Retrieve items

    Upon departing Student Health Service, you will be allowed a one-time entry to your current living space to gather any belongings. Don’t forget to pack essential items including, but not limited to:

    • Toiletries
    • Medications
    • Electronic devices and chargers
    • Textbooks and school supplies
    • Linens, including your favorite blanket. The bed is an XL long twin in case you wish to bring your own sheets.
    • Clothes for one to two weeks

    If needed, a cart will be provided to you at the front desk. A mask and gloves should be worn at all times. After entry into quarantine/isolation, you cannot go to your room to retrieve any additional items. If you used a cart to move belongings into your space, the cart should remain with you in your isolation/quarantine space so that you can use the same cart to return to your room once you are cleared by SHS.

    You may request over the counter medications and/or supplements (i.e. Tylenol, Pepto Bismol, etc.) by calling the helpline. Approval of these requests are at the discretion of the MedCare and/or Student Health team.

  • Meals

    Meal delivery   

    UM Dining will arrange for meal delivery twice daily. You may select your meals through the Meal Selection Form available at miami.edu/meal-selection, which must be completed by 5 p.m. the day before meals are to be delivered. Please include any allergies or dietary restrictions on the form.  If you are placed in quarantine or isolation after 5 p.m., contact the helpline and let them know about any dietary restrictions or allergies.  To ensure a timely delivery, meals for your first day in quarantine or isolation have been pre-selected.

    In addition to meal delivery, you will be able to browse the portal for additional items from the market, such as snacks, beverages or other grocery items (Keurig K-Cup Pods are available), which can be purchased and charged to your Dining Dollars or Cane Express.   These items will be delivered along with meals, which will be delivered according to the following schedule:

    • Lunch: 11:45 a.m.-1 p.m.  
    • Dinner and continental breakfast: 5:15-6:30 p.m.

    For questions or inquiries, please contact UM Dining any time at UMDining@miami.edu or call 305-284-1582 between the hours of 8 a.m. and 5 p.m.

    During your quarantine or isolation, you are unable to receive deliveries including, but not limited to, Instacart, Uber Eats, Postmates, Amazon Fresh, etc. 

  • Supply Replenishment

    If you run out of items in your room, and would like to request more, please submit a request. Deliveries occur between the hours of 12pm and 8pm daily and delivered in the order in which the request was received. If you have an immediate need, please contact the helpline.

    Items which can be requested include but are not limited to: snacks, water, Gatorade, garbage bags, Tylenol, gloves, napkins, and cups. These items are free of charge to you. While every effort will be made to accommodate you, some requests may be unable to be fulfilled.

    Please note that if you need more coffee or tea k-cups, you may order more at your own expense from the Market using the dining request form when you request your meals for the next day. Your account will be charged and delivered at your next meal delivery (usually with dinner).

  • In-Room Amenities

    Your on-campus quarantine or isolation space is equipped with a refrigerator, microwave, coffee maker, television, and linens package. Upon your release, these items must be left in your room in excellent condition or a charge will be added to your student account. The black CanesLiveOn sweatshirt blanket is yours to keep after you are released.

    If any of these items are missing or damaged when you arrive to your space, please contact the helpline.

  • Outdoor time

    Outdoor time is available for students in quarantine/isolation in designated spaces in Eaton, Mahoney and Pearson Residential Colleges. Students in isolation will have outdoor time each day from 4:00-5:00 p.m. Students in Quarantine will have outdoor time each day from 1:30-2:30 p.m. Unfortunately at this time, we are unable to facilitate outdoor time for students residing in other areas.

    If you don’t know your quarantine/isolation status, please call the helpline. Visitors are not allowed and PPE must be used at all times. Students must remain in the designated outdoor quarantine/isolation locations when outside. 

    If there is a RED sign on the door, outdoor time is cancelled that day. Please do not exit if the sign is red. If the sign is GREEN you are good to exit. Please follow the steps below to access the outdoor space:


    • Step 1: To exit the building, please use the emergency exit located at the end of your hallway (By rooms X64/X65) and proceed to the bottom of the building, where the exit door will be propped open for you. Please do not unprop the door. Select here and follow directions to designated locations.     
    • Step 2: Students are permitted to hang out in these designated areas, but physical distance and mask use should be maintained at all times. Visitors are not permitted. Select here for designated locations.


    • Step 1: To exit the building, please use the emergency exit located at the end of your hallway (By rooms x64/x65) and proceed to the bottom of the building, where the exit door will be propped open for you. Please do not unprop the door. Select here and follow directions to designated location.     
    • Step 2: Students are permitted to hang out in this designated area, but physical distance and mask use should be maintained at all times. Visitors are not permitted. Select here for designated location.


    • Step 1: To exit the building, please use the stairwell closest to elevator #2 ONLY and proceed to the first floor. Follow directional signage once on ground floor.
    • Step 2: Students are permitted to hang out in this designated area, but physical distance should be maintained at all times. Visitors are not permitted. Select here for designated location. 

  • Garbage

    You will be provided with garbage bags upon checking in to your space. You are responsible for leaving the sealed,baggedtrash outside of the room by 11 a.m. Garbage should only be placed in the white bags provided to you, and please do not leave any loose trash outside of your room or leave our garbage overnight.  If you run out of bags, please notify the Helpline to request more.  

  • Laundry

    Laundry service is provided free of charge. You will receive a laundry bag upon checking in to your space, and laundry should only be placed in this bag. If you need a replacement laundry bag, please call the Helpline. 

    Laundry pick-ups and drop-offs are on Tuesdays and Fridays, however, you must schedule your laundry pick-up by completing the form available at miami.edu/laundry no later than 12 p.m. (noon) the day before pick-up. If you call after 12 p.m., pick-up service will be provided on the following pick-up day.

    Once pick-up is confirmed, place the bagged and labeled (name and room number) laundry outside of your room by 10 a.m. on the day of pick-up. Please do not leave laundry out overnight. 

    Laundry service will not be provided if the following drop-off day is after the scheduled end of your quarantine or isolation period.   

  • Mail and packages

    Mail and package delivery directly to your room is available on Mondays, Wednesdays, & Fridays. Requests must be submitted by noon on the delivery date. Otherwise your mail or package will be delivered on the next delivery date. To submit a package or mail pick up request you will need to submit the following information:

    • Name of mail or package recipient
    • Email address of mail or package recipient
    • Tracking number
    • UPS pickup code

    At this time, courier deliveries such as Instacart, Amazon Fresh, flower deliveries, etc. cannot be accepted and delivered to you.

  • Medication delivery

    If you need assistance picking up a medication, please contact the Helpline. All medication should be ordered from the Walgreens at Lennar, which is open Monday-Friday from 9am-6pm. Medications must be pre-paid prior to request for pick up from the helpline.

    On the weekends, pharmacy pick up is only available at the CVS across from Campus (1160 S. Dixie Hwy).

    We are unable to pick up and deliver prescriptions classified as controlled substances. Please consult with your health care provider on the retrieval of these prescriptions.

  • Transportation

    Transportation will only be provided on an as-needed basis for in-person medical appointments, testing appointments, or for relocation to your quarantine/isolation space. You may request transportation by contacting the Helpline, and please provide as much advanced notice as possible in order to avoid delayed arrival to appointments. 

  • TytoCare

    If you have been assigned a TytoCare Device, please click here and scroll down to "TytoCare" to learn more about how to get started and troubleshoot.

Release from Quarantine/Isolation

On your clearance date, you will receive a phone call and/or message to your mystudenthealth portal from a Student Health medical provider to determine if you meet criteria to be released from quarantine/isolation.  To expedite your release, please promptly reply to all secure messages and calls from Student Health.

Please be sure to gather all of your belongings if you quarantined or isolated in a designated space. You may keep or dispose any items issued to you.

Please leave your isolation room card in your room upon departure. If you are in a designated quarantine or isolation space, please place all used and unused linens (towels, sheets, blanket, pillow, etc.) in the “Blue Bag” that has been provided to you. As an incentive, if you complete this task, Housing and Residential Life will send you a treat shortly after your departure from this space. If you do not have a blue bag or used it for other purposes and need one, please contact the helpline so we can get you one before you check out. 

Additional Information

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  • Resources

    Want to find out what’s happening on campus virtually?


    Counseling Center:


    Herbert Wellness Center:


    Student Health Service:


    If your condition worsens or if you need additional support during this time, please be aware of the following resources:

    • General COVID-19 Hotline: 305-243-8378
    • UMPD (for emergency situations): 305-284-6666

  • Emergencies

    If an emergency situation requires you to leave your quarantine or isolation space, you should wear a mask at all times and follow evacuation guidelines. In the event of a building evacuation, such as fire alarm, please be sure to distance yourself from all other students and staff. Below you find the evacuation guidelines:  

    On-Campus Residential Areas: https://miami.edu/evac-campus

    Remember, once in your assigned space, you are unable leave at any time, unless there is a critical health or safety concern or if you are attending a scheduled testing appointment.