The Office of Disability Services (ODS) is the primary University office responsible for the coordination of auxiliary aids and services for students with disabilities and/or that require special accommodations, including recommendations on a space available basis related to on-campus housing. ODS can be reached at 305-284-2374 or email@example.com.
We work directly with ODS and assist resident students and their families with housing-related special accommodations. Examples include overseeing attendant care access to the building daytime/overnight), facilitating remote access to student rooms where power assisted doors are installed, and coordinating with Facilities Customer Service and HRL any needed minor facility adaptations. Emotional support animals and service animals must be coordinated and approved by ODS prior to a student moving to campus housing.
Students are allowed to use popcorn poppers, microwaves, coffee pots, and crockpots if they have encased heating units. All other heating devices, including “George Foreman”-type grills and toasters/toaster ovens, are considered a fire hazard and may not be used in the residential colleges or University Village. Students in residential colleges may provide their own refrigerator as long as it operates on no more than 1.5 amps and 175 watts. Microwaves are recommended to be no more than 900 watts. All appliances and electronic devices should be protected from overloads by a surge protector. (120 volt, U.L. approved; built-in manual reset; 15-amp circuit breaker; maximum length of cord 6 feet; maximum 6 outlets at end of cord)
The University of Miami partners with Bedloft.com to provide students with a bed loft rental program. This is the ONLY way to have a bed loft in your residential college room and we highly recommend that students take advantage of this opportunity. It is the easy, affordable way to create additional living space in your room. Questions, concerns, and service requests should be directly handled by BedLoft. Visit www.bedloft.com or for more information call 1-866-651-LOFT (5638).
Students may store bicycles in their rooms or in the bike racks provided outside of the residential areas. Please note that fire safety regulations do not permit bicycles to be stored in hallways, balconies or stairwells; cannot be locked to handrails, trees or street signs; and cannot block emergency exits. All bicycles must be registered with the University of Miami Police Department (UMPD). U-bicycle Locks and Registrations are provided for free to all bicycle owners by UMPD.
Residential students are provided with access to premium HD cable TV and access to HBOGO at no additional cost. If you are experiencing trouble with your cable TV, please contact the Department of Telecommunications at (305) 284-6565 for assistance and/or to arrange a time for a technician to come and troubleshoot the problem.
Carts and vacuums are available for check-out at each area's reception desks. All residents may borrow each item for only 2 hours to allow for usage by all students. If carts or vacuums are not returned within the allotted time, a fee may be charged to the students' account. Students will be billed the replacement cost of items not returned after 24 hours.
In addition to other campus locations, a ‘Cane Card grants access to the student's residential area and their individual rooms/apartments. Students are required to carry their ‘Cane Card at all times and the transfer of Cane 'Cards to anyone other than the card holder is prohibited. Each card is specifically coded for the building in which a student lives and will register invalid when used in another residential area. If you lose your card, another one can be obtained at the ‘Cane Card Office.
During Daily Desk Hours
If you are accidentally locked out of your room/apartment, you may obtain a loan key (UV bedroom only) or loan key card at the front desk of your residential area between the hours of 8 a.m. and 10 p.m. Each resident within a residential living community will be provided three courtesy loan key or loan key card issuances per academic year at no charge to the student. Starting with the fourth loan key or key card issuance of the academic year and each issuance thereafter, a $25 service fee will be charged to the student’s account for use of this service. The loan key or key card issuance count will restart if a resident moves to another residential living community on-campus as that resident then becomes a member of a different living community.
The loan key or key card must be returned within two hours. You must also show your ‘Cane Card to the desk assistant when you return the loan key or key card. If your loan key or key card is not returned within 2 hours, a charge may be issued to your account.
After Desk Hours
During nighttime when the front desk is closed (10:00PM to 8:00AM daily) loan keys and key cards are never issued to a resident; rather, the student is let back into their room by a Security Supervisor. Regardless of the number of times the lockout service is utilized in an academic year, there is always a $25 service fee charged due to the fact that a Security Supervisor must come from elsewhere on-campus to provide the lockout service. All locks and keys are the property of the University and are not to be repaired, changed, or duplicated except by University maintenance personnel. Residents are not to borrow keys, loan key cards, or Cane Cards from other residents. If a student’s key or Cane Card is lost, the student will be responsible for the cost of replacing the key and/or Cane Card.
No student, guest or family member may sign out a key or key card for another student’s room/apartment.
All students living in a room with keys are required to return the key upon check out. Failure to return a University-issued key within 24 hours after a termination of a room/apartment occupancy will also result in re-keying and billing for cost.
The Department of Housing and Residential Life (HRL) at the University of Miami seeks to provide a living environment welcoming to all gender identities; one not limited by the traditional understanding of gender as only male and female. Gender-inclusive housing allows for individuals to live together regardless of biological sex. This policy has been developed to better provide a supportive environment where all residents can feel safe in their housing assignments with respect to their gender identity and gender expression. Offering gender-inclusive housing is supportive of creating a more inclusive campus climate and community.
For all facilities-related requests, please complete the Facilities Management Service Request Form or call Facilities Customer Service at 305-284-8282 seven days a week.
Housekeeping staff will clean shared bathrooms in the two towers complexes (Hecht and Stanford) daily. Residents of suite-style buildings (Eaton, Mahoney, and Pearson Residential College), and University Village must clean their own bathrooms.
If students have an insect problem, they may request extermination services by completing the Facilities Management Service Request Form. Please keep in mind that insects are attracted to accessible food. Keep all food tightly wrapped and stored in sealed containers. Throw away all garbage on a regular basis.
All rooms are equipped with a waste and recycling bin. Each floor in Hecht, Stanford, Mahoney and Pearson centrally located trash chute and recycling room. Eaton has centrally located trash containers on each floor. Dumpsters and recycling cans are located near each building in the University Village for residents to discard their trash. Visit GreenU's website for more information regarding the University's sustainability efforts.
The University provides internet connectivity to all students. All residential areas are equipped with University Wi-Fi and all bedrooms are equipped a port for wired connectivity. Learn how to connect to the University's internet services by visiting UMIT's DIY Networking web page.
Each residential area has laundry facilities that are free for all on-campus residents. All apartments in the University Village are equipped with in-unit washers and dryers.
Sharing a room/apartment for many college students is a new experience. To ensure good relations with your roommate/apartment-mate, remember that it is always a good idea to talk things over first. In any roommate situation, you should treat them with respect, consideration and openness. Roommate conflicts should be referred to your RA. If the RA cannot help resolve the conflict, contact your Area Director.
Each resident is assigned a mailbox and mail is delivered to student boxes Monday through Saturday. If you lose your mailbox combination, you should come to the reception desk with your Cane Card to receive a copy of the combination. Please note that mail/packages cannot be forwarded once received and will be returned to sender if not claimed after being held for 14 days.
When a student receives a package, it is signed for at the reception desk and logged into our package tracking system. Once you receive an email from us notifying you that there is a package waiting for you – bring that email and your Cane Card to the reception desk to retrieve your package. Please note that there is a slight delay between the carrier's delivery notification and when we log it into our system.
The reception desk cannot accept perishable packages/items, including food or grocery deliveries, this includes but is not limited to: balloons, cupcakes, meal delivery services, frozen items, flowers, etc.
Please address as mail and packages using the following standard:
Resident's Full Legal Name
Street Address, Room Number (include tower if applicable)
Coral Gables, FL 33146
Please refer to the information provided on the Move-In/Move-Out page for specific information.
Pets, other than aquarium fish, are not permitted in any on-campus housing facility. This pertains to visiting pets as well as those of the residents of the room/apartment. Please refer to "Accessibility and Accommodations" above for information regarding emotional support animals and service animals.
Room change request forms are available at the reception desk in each residential area and in the Department of Housing and Residential Life central office. Room changes are granted based upon available space, date of request, and, in some cases, seniority.
Resident students can only begin their move once the authorizing paperwork has been completed and is provided to them by the Department of Housing and Residential Life. Room changes made by resident students without authorization will result in the assessment of a $100 fine and may also include forfeiture of the requested room change.
Your walls are a good place to start adding a bit of yourself to your room. You can decorate them with posters and photographs that create the atmosphere you want. You should keep in mind that decorations should not alter or damage the physical structure of the room/apartment. You may add curtains, bedspreads, rugs, wall hangings, posters, carpet, or lamps. You may not, however, paint, build lofts, hang flags or the like from ceilings as these are fire hazards. Nothing is to be placed in, on, or hung from, in front of, or behind windows which block transparency or alter the appearance of the windows or the exterior of the building.
Certain items of furniture may be removed from the rooms in the residential colleges via a facilities work order once on campus. No furniture may be removed from University Village.
Vending machines are located in the lobby of Hecht, Stanford, Eaton, Mahoney and Pearson residential colleges.
Housing & Residential Life's policies and procedures provide and maintain a safe, comfortable environment in all residential areas for anyone who may be utilizing the facilities. Thus, all residents are expected to abide by these policies. Reviews and updates to our policies and procedures occur as needed or annual basis.
This document highlights current policies and procedures at the time of its' posting. For a complete and up-to-date listing of all policies and procedures, inquiries can be made via email to firstname.lastname@example.org with the subject line: "Policies/Procedures Request."